Terms of Services

Chrono + Cargo provides a wide range of logistics services, including air, ocean, road, rail freight, and specialized transport. Our services are offered on a case-by-case basis, and pricing, availability, and service terms may vary depending on the specific requirements of each customer. All services are subject to the terms laid out in this agreement.

All fees for services provided by Chrono + Cargo are due according to the terms specified in the invoice or contract. Payment must be made within the agreed-upon time frame, and we reserve the right to apply late fees, suspend services, or take legal action in cases of non-payment.

We accept various forms of payment, and any bank charges or processing fees associated with the payment are the responsibility of the customer.

Chrono + Cargo strives to ensure the continuous availability of our services. However, we cannot guarantee uninterrupted access, and we are not liable for delays or interruptions caused by factors beyond our control, such as weather conditions, port or airport strikes, or other unforeseen events. In cases of force majeure, Chrono + Cargo reserves the right to suspend or delay services without liability.

When you book our services, you will receive a confirmation outlining the details of your shipment or service request. You may cancel or amend your booking, but please be aware that cancellations or changes may be subject to fees, depending on the terms of the specific service. Any changes must be communicated in writing and confirmed by Chrono + Cargo.

For certain services, cancellation fees may apply if changes or cancellations are made after the booking has been confirmed or after the shipment is in transit.

Chrono + Cargo takes great care in handling your shipments, but we are not liable for any loss, damage, or delay caused by factors beyond our control, including but not limited to natural disasters, strikes, accidents, or customs delays. Liability for loss or damage will be limited to the amount specified in the applicable international conventions (such as the Warsaw Convention, Montreal Convention, or Hague-Visby Rules) unless additional insurance coverage is arranged.

We strongly recommend that customers purchase additional insurance coverage for valuable or sensitive shipments. Chrono + Cargo offers various insurance options to ensure your goods are fully protected during transit.

Customers are responsible for ensuring that their shipments comply with all applicable customs regulations, export/import restrictions, and safety requirements. Chrono + Cargo can assist with customs clearance, but the responsibility for providing accurate documentation and adhering to regulatory requirements remains with the customer.

Any penalties, fines, or additional costs arising from customs non-compliance or inaccurate documentation will be the responsibility of the customer.

All content, logos, and materials on the Chrono + Cargo website are protected by intellectual property laws. You may not reproduce, distribute, or use any part of this content without express written permission from Chrono + Cargo.

Any unauthorized use of our intellectual property may result in legal action.

Both Chrono + Cargo and the customer agree to keep all sensitive information confidential. This includes, but is not limited to, shipment details, pricing, business strategies, and personal data. Confidential information shall not be disclosed to any third party unless required by law or necessary to fulfill the terms of service.

Chrono + Cargo reserves the right to terminate or suspend your access to our services if you violate any terms set forth in this agreement or engage in illegal or harmful conduct. In the event of termination, you remain responsible for any outstanding fees or obligations incurred before the termination date.

These Terms of Service are governed by and construed in accordance with the laws of Germany. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Germany.

Chrono + Cargo may update or amend these Terms of Service at any time. We will notify you of significant changes, but it is your responsibility to review the terms regularly. Continued use of our services after any changes constitutes your acceptance of the updated terms.